Overview
Our refund and returns policy lasts 20 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please contact us by email: customer-service@wardellappservices.com or phone: 713-594-1666 and we will email you instructions on how to return your item.
There are certain situations where only partial refunds are granted:
- Item has obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 20 days after delivery
Now we know things happen and we are willing to work with you, however, we reserve the right to refuse refund if we deem return is not within our policies
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund after 7 business days, first check your bank account again.
Then contact your credit card company / bank, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at
customer-service@wardellappservices.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by email at customer-service@wardellappservices.com and we will send you instructions on how to exchange your product.
Need help?
Contact us at customer-service@wardellappservices.com for questions related to refunds and returns.